User Research

A robust user research process for new product development begins with clearly defining the target users and business goals, followed by a mix of qualitative and quantitative methods such as interviews, surveys, and usability testing. Researchers gather insights to understand user needs, pain points, and behaviors, then synthesize findings into personas and journey maps. These insights guide ideation and prototyping, which are iteratively tested and refined based on user feedback. Continuous validation ensures the product aligns with real-world user expectations and delivers meaningful value.

Stakeholder and User Identification
User Interviews and Surveys
User Interface requirements
Task analysis
Contextual inquiry and ethnography
User Personas and Use Scenarios
Workflow analysis
Human Factors (HE75) review

Good design is almost invisible

Even the best products can fail without a good user experience. The user research process that Eclipse Product Development follows is tailored for every client and their specific product needs. We solve complex problems through a disciplined approach and years of experience that starts with a deep understanding of who your end users are and the problems that need to be solved.

Because beauty is only skin deep, we start with a focus on streamlining workflows to be as efficient as they are effective. We apply human factors principles to reduce cognitive load on users and adhere to standards for compliance, safety, and accessibility. We conduct contextual inquiry by observing and interviewing users in their natural work environment to uncover workflow challenges, user needs, and potential opportunities for design improvements. We prototype designs to all levels of visual and interactive fidelity to test with end users to optimize and refine designs even further.

The Eclipse user research process encompasses the user experience, human factors, industrial design, and user interface disciplines. Deliverables include detailed user personas, key workflow insights, and prioritized needs that inform product requirements and guided early design decisions.